Front Office Supervisor

Recruit, select, train, and schedule front office personnel while overseeing the Property Management System, online booking engines, and rate management coordination. Manage the Night Audit process, prepare daily food and beverage income audits, and handle cash handling procedures including house bank counts and safe management. Ensure guest satisfaction across all touch points, direct concierge functions, and maintain Direct Bill Authorization Files and city ledgers. Prepare daily and weekly reports, maintain proper record storage, and cover Manager on Duty and front desk shifts as needed.