Front Office Supervisor
On-siteAsheville, North Carolina, United States
Job Summary
Greet and welcome all guests at check-in, checkout, and throughout their stay while answering inquiries about hotel services, facilities, and hours. Manage the PBX console, handle check-ins and checkouts using proper radio etiquette, and process room reservations and rate quotations. Review the Front Office log and Trace File daily, balance shift paperwork, and complete bucket checks and reports. Supervise team members, maintain a clean work area, assist with safe deposit boxes, and ensure compliance with cash handling and credit policies. Maximize room revenue and occupancy while adhering to Highgate Hotel standards and emergency procedures.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Flexible and long hours
- Ability to stand during entire shift
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
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