Front Office Supervisor
On-siteLouisville, Kentucky, United States
Job Summary
Lead front office operations by interviewing, selecting, and training associates while overseeing daily logistics, resolving guest complaints, and managing lobby experiences. Register guests, process collections, balance accounts, and make reservations while promoting marketing programs. Mentor team members to ensure they meet brand standards and drive guest satisfaction scores. Monitor front office systems, perform bookkeeping duties, and negotiate revenue allowances for dissatisfied guests. Close out accounts and create action plans to remedy service deficiencies. Work rotating shifts including holidays and weekends, standing for extended periods, and lifting up to 25 pounds. This role supports growth toward Assistant Front Office Manager and aligns with HHM core values of service and excellence.
Required Qualifications
- 1 to 3 years of related hospitality or customer service experience
- prior supervisory experience
- Intermediate knowledge of overall hotel operations
- property management systems
- basic front office financial controls
- Strong communication and interpersonal skills
- Work schedule varies and may include working on all shifts, holidays, and weekends
- Requires standing for extended periods
- walking
- pushing
- lifting up to 25 pounds
- bending and reaching
- stooping
- kneeling
- or crouching
Desired Qualifications
- Associate's or Bachelor's degree in hospitality, business, or a related field
- Associate's or Bachelor's degree in hospitality, business, or a related field is preferred
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