Front Office Supervisor
$45,760–$45,760 year
On-siteBroomfield, Colorado, United States
Job Summary
Lead front office operations by greeting guests, registering arrivals, managing reservations, and closing out check-outs while resolving complaints and negotiating revenue allowances. Interview, select, train, and coach associates to ensure they meet brand standards and core values. Oversee daily logistics, monitor front office systems, perform bookkeeping activities including cash handling and audits, and maintain lobby cleanliness. Create action plans to remedy service deficiencies and drive guest satisfaction scores. Work rotating shifts including weekends and holidays, standing or lifting up to 25 pounds. This role supports a growth path toward Assistant Front Office Manager within HHM Hotels.
Required Qualifications
- 1 to 3 years of related hospitality or customer service experience
- prior supervisory experience
- Intermediate knowledge of overall hotel operations
- property management systems
- basic front office financial controls
- Strong communication and interpersonal skills
- Work schedule varies and may include working on all shifts, holidays, and weekends
- Requires standing for extended periods
- walking
- pushing
- lifting up to 25 pounds
- bending and reaching
- stooping
- kneeling, or crouching
Desired Qualifications
- Associate's or Bachelor's degree in hospitality, business, or a related field
- Associate's or Bachelor's degree in hospitality, business, or a related field is preferred
- prior supervisory experience preferred
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