Front Office Supervisor
On-sitePhiladelphia, Pennsylvania, United States
Philadelphia, Pennsylvania, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Supervise check-in and check-out processes, resolve escalated guest issues, and train front desk agents. Create staff work and shift schedules, coordinate room assignments and VIP requests, and balance cash drawers while reviewing billing. Communicate with housekeeping and maintenance departments to ensure smooth shift execution. Requires high school diploma, prior customer service experience, strong leadership skills, PMS knowledge, and ability to multitask under pressure. Flexible schedule for nights, weekends, and holidays.
Required Qualifications
- High school diploma or equivalent
- Prior customer service or front desk experience
- Strong leadership and communication skills
- Knowledge of property management systems (PMS)
- Ability to multitask under pressure
- Flexible schedule for nights, weekends, and holidays
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