Front Office Supervisor
$55,281–$55,281 year
On-siteRama, Ontario, Canada
Job Summary
Oversee Front Desk, Guest Services, and Valet operations to ensure service quality standards and departmental objectives. Plan, organize, and monitor daily team activities while reviewing arrivals, identifying room issues, and coordinating with Housekeeping on room status. Resolve dispute accounts and housekeeping discrepancies, schedule staff based on productivity standards and occupancy forecasts, and conduct site inspections of hotel and banquet areas. Maintain inventories, order supplies within the operating budget, and ensure compliance with company policies and safety regulations. Provide training, conduct performance evaluations, and assist with interviewing staff. Respond promptly to customer service problems and prepare daily shift briefings. This role supports the Spa in the absence of the Spa Manager, requires a clean driver's abstract, and involves driving a manual transition vehicle.
Required Qualifications
- Must provide a clean driver's abstract
- Driving manual transition vehicle is required
- Ability to solve problems by analyzing information and using logic to address work-related issues and problems
- Interpersonal skills and ability to build relationships with individuals with diverse personalities and styles
- Knowledge of employment related laws and regulations, including Health and Safety
- Knowledge of hotel operations
- Knowledge of professional housekeeping techniques
- Knowledge of property management systems
- Knowledge of scheduling procedures
- Attention to detail
- Strong understanding of hotel operations and yield management
- Ability to effectively communicate in writing as appropriate for the needs of the audience
Desired Qualifications
- Certificate in Hospitality Management is an asset
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