Front Office Supervisor-Envue/Residence Inn
$52,000–$56,160 year
On-siteWeehawken, New Jersey, United States
Job Summary
Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure. Serve as a visible, hands-on leader by supporting, coaching, and guiding the front desk team in real time. Resolve guest concerns with professionalism and urgency while ensuring adherence to Marriott brand standards. Monitor guest satisfaction metrics and drive improvements in service delivery by collaborating with Housekeeping, Engineering, and F&B. Assist with training, onboarding, and development of front office associates, and manage scheduling, shift coverage, and daily operational needs. Work flexible schedules including nights, weekends, and holidays.
Required Qualifications
- 1–3+ years of front desk or guest services experience in a hotel environment
- Ability to work flexible schedules including nights, weekends, and holidays
- Flexible availability including weekends and holidays
Desired Qualifications
- Prior supervisory experience preferred OR strong readiness to step into a leadership role
- Prior leadership or supervisory experience preferred (or strong readiness to step up)
- Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred
- Experience with Marriott systems is a plus
- Strong communication, problem-solving, and guest service skills
- Strong interpersonal and organizational skills
- Team-oriented mindset with a hands-on approach
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