Front Office Supervisor
On-site · Washington, District of Columbia, United States
Job Summary
The Front Office Supervisor acts as Manager on duty, supporting the Front Office Manager and Director during shifts. Responsibilities include resolving guest complaints, coordinating with hotel departments to enhance guest satisfaction, and ensuring high standards of cleanliness and conduct. The role requires strong communication skills and the ability to anticipate guests' needs. Candidates must possess a high school diploma or equivalent, and proficiency with office applications is essential, with Opera experience preferred. Reliable transportation and a positive attitude are necessary for success.
Required Qualifications
- High school diploma or equivalent
- Proficiency with computers and general office PC applications
- Strong communication skills, both written and verbal
- Reliable transportation
- Proven job reliability, diligence, dedication
Desired Qualifications
- Proficiency with computers and general office PC applications
- Opera experience is a plus
- Strong communication skills
- Positive attitude while performing tasks
- Solid decision-making skills
- Ability to work a flexible schedule
- Teamwork and collaboration
- Attention to detail
Additional Requirements
- Must possess solid decision-making skills
- Must be able to communicate clearly and professionally with guests, coworkers, and managers
- Must have reliable transportation
- Projects a favorable image of the property to the public
- Due to the cyclical nature of the hospitality business, must be able to work varying schedules including evenings, weekends, and holidays
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