Front Office Supervisor
On-siteAliso Viejo, California, United States
Job Summary
Oversee Front Office operations by supervising daily shifts, managing weekly schedules, and ensuring all staff adhere to LSI policies and procedures. Direct the hiring, training, and development of Front Desk Agents, DTS-Operators, and Delivery Attendants while resolving guest issues and managing VIP requirements. Conduct daily R Way Stand-Up meetings, troubleshoot Micros and PMS systems, and maintain accurate group information files. Serve as a role model for service excellence and ensure consistent enforcement of Core Value Quick Check standards. Collaborate with Sales and Marketing departments to optimize guest experiences and support departmental P&L goals.
Required Qualifications
- Able to write, speak clearly, read, hear and see
- Standing for prolonged periods
- Walking, bending, kneeling
- Lifting and carrying (up to 30 lbs.)
- Typing and computer operation
- Occasional telephone work/use
- Have a clear understanding of the roles and responsibilities of all other departments in the hotel and club
- Have a thorough understanding of Micros, Guestware and PMS systems
- Have a thorough understanding of the MARSHA system
- Have a thorough understanding of LSI Human Resources policies and employment practices
- Have a thorough understanding of LSI Customer Service and Facility Walkthrough and Core Value Quick Check standards
- Have a thorough understanding of Front Office policies and procedures
- Be fully capable in all duties, responsibilities and expectations of the Front Office position
- Be able to act as a troubleshooter
- Have a thorough understanding of the basics of the MARSHA system
Desired Qualifications
- Initiative
- Leadership
- Customer Service skills
- Communication Skills
- Hiring, Training and Coaching Skills
- Organization Skills
- Attention to Detail
- Dynamic and Outgoing Personality
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