Front Office Supervisor
$39,520–$41,600 year
On-siteCheektowaga, New York, United States
Cheektowaga, New York, United StatesOn-siteFull Time$39,520–$41,600 yearLarge
Full TimeLarge
Job Summary
Oversee front office operations and supervise the team, including interviewing, hiring, training, and addressing guest complaints. Manage guest services by greeting arrivals, processing check-ins and check-outs via the Property management system, and handling reservations and payments. Foster a cooperative environment between staff and management while ensuring superior service standards. Requires morning and evening shifts with weekend availability.
Required Qualifications
- Must have valid drivers license, and acceptable driving history subject to company approval
- Weekend Availability needed
Desired Qualifications
- Customer Service experience, in a hotel setting preferred
- Hotel Brand experience is a plus
- High School diploma or equivalent is preferred
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
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