Front Office Supervisor at The Apurva Kempinski Bali

Supervise day-to-day Reception operations, managing guest arrivals, departures, room assignments, and registrations while coordinating with departments to ensure accurate billing and guest requirements. Direct subordinates, monitor their grooming and performance, conduct on-the-job training, and handle guest requests and complaints to maintain service standards. Oversee cashier work, update loyalty programs, and complete shift handover reports for unusual incidents. Maintain records of all guest feedback and produce administrative reports. Requires Indonesian citizenship, one to two years of front office experience in a five-star hotel, and advanced Opera knowledge.