Front Office Supervisor
On-siteSepang, Selangor, Malaysia
Sepang, Selangor, MalaysiaOn-siteFull TimeMid LevelHospitalityEnterprise
Full TimeMid LevelEnterpriseHospitality
Job Summary
Oversee Front Desk operations during assigned shifts, supervising associates and ensuring adherence to Mövenpick operational standards. Provide efficient, personalized service while coaching the team on up-selling techniques and resolving guest concerns promptly. Monitor daily activities to maintain service excellence and support the Front Office Manager in achieving departmental objectives. Requires proven supervisory experience, strong leadership skills, and proficiency in Opera Cloud. Flexible shifts including evenings and weekends are required.
Required Qualifications
- Proven experience in a Front Office or Guest Services role within the hospitality industry
- previous supervisory experience
- Strong leadership and team management skills
- ability to coach, motivate, and develop team members
- Excellent command of spoken and written English
- Excellent communication and interpersonal skills
- Strong problem-solving, decision-making, and organizational skills
- ability to perform effectively under pressure
- Proficient in hotel Property Management Systems (PMS)
- Good understanding of Front Office operations, hotel policies, and guest service standards
- Ability to work flexible shifts, including evenings, weekends, and public holidays
Desired Qualifications
- Knowledge of additional languages
- preferably Opera Cloud
- Well-groomed, professional, and service-oriented
- positive attitude and attention to detail
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