Front Office Supervisor
$66,997–$66,997 year
On-siteBanff, Alberta, Canada
Job Summary
Supervise and monitor daily Front Desk and Royal Service Night team activities while ensuring seamless guest arrival and departure experiences. Lead, teach, coach, and inspire colleagues to foster guest service excellence and manage performance evaluations through the mentorship program. Empower staff to resolve guest service challenges, track issues for recovery, and adhere to health and safety policies and emergency procedures. Maintain departmental standards and liaise effectively with other hotel leaders to support departmental goals. Requires minimum one year of Front Desk supervisory experience, knowledge of Micros-Opera, and legal eligibility to work in Canada. Starting rate is $29.43, with tenure-based increases to $32.21 at three years. Subsidized on-site accommodation and comprehensive benefits including pension matching are provided for full-time permanent status employees.
Required Qualifications
- Minimum 1 years previous Front Desk supervisory experience
- Visa Requirements: Must be legally eligible to work in Canada
- Excellent knowledge of Micros-Opera Property Manager
- Excellent knowledge of word
- Excellent knowledge of excel
- Previous working experience in Royal Service
- Previous working experience in guest recovery
- Excellent recovery
- Excellent written and verbal skills
- High attention to detail
- Strong interpersonal skills
- Problem solving techniques
Desired Qualifications
- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated
- Ability to be flexible
- Ability to work well under pressure
- Ability to work in a fast paced, changing environment
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