Front Office Strategy Consulting - Service & Support Strategy Manager
$99,000–$232,000 year
On-siteChicago, Illinois, United States or San Francisco, California, United States
Job Summary
Develop and implement customer-centric strategies to enhance client engagement and drive business growth. Analyze customer engagement processes to identify opportunities for improvement and innovation. Lead teams in executing sales and service strategies while coaching and mentoring members to leverage their strengths. Manage client relationships to foster trust and long-term partnerships, overseeing project planning, budgeting, and execution. Utilize analytical thinking to assess needs and develop tailored solutions, encouraging the adoption of innovative technologies to enhance service delivery. Facilitate cross-functional collaboration to optimize acquisition and retention strategies, addressing conflicts to maintain a productive environment. Work up to 60% of the time in a Management Consulting practice at PwC.
Required Qualifications
- At least a Bachelor's degree
- At least 5 years of experience
- Up to 60% travel
Desired Qualifications
- Demonstrating analytical thinking and business transformation skills
- Excelling in customer relationship management and customer strategy
- Utilizing sales strategy and sales management expertise
- Embracing change and demonstrating professional courage
- Developing skills in customer service excellence and service delivery
- Engaging in strategic questioning and active listening
- Building influencer relationships and fostering customer engagement
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