Front Office Staff
On-sitePurwakarta, West Java, Indonesia
Job Summary
Welcome and assist patients, visitors, and families with a friendly, professional, and courteous manner. Handle patient registration, appointment scheduling, check-in/check-out, and other front office administrative procedures. Provide accurate information regarding hospital services, facilities, doctors' schedules, and administrative procedures. Manage incoming phone calls, inquiries, correspondence, and patient-related documentation efficiently. Coordinate with relevant departments to ensure smooth patient services and maintain a positive patient experience. This role requires a Bachelor's degree and strong communication skills within Siloam Hospitals Purwakarta, a KARS-accredited provider of comprehensive health services including Cardiology and Neurology.
Required Qualifications
- Minimum Bachelor's Degree (S1) in any major
- Excellent communication and interpersonal skills with a customer-oriented attitude
- Good administrative, organizational, and time-management skills
- Proficient in Microsoft Office
- Familiar with basic administrative systems
- Able to work professionally in a fast-paced healthcare environment, both independently and as part of a team
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