Front Office Specialist - Training Provided!
On-siteCincinnati, Ohio, United States
Cincinnati, Ohio, United StatesOn-siteFull TimeHigh School Or EquivalentHEALTHCARELarge
Full TimeHigh School Or EquivalentLargeHEALTHCARE
Job Summary
Greet patients promptly with a smile, answer phones, and manage patient flow to ensure efficient check-in and check-out experiences. Double check insurance authorizations, collect correct payments, and complete daily reconciliations to close the day. Build relationships with all patients while delivering exceptional customer service and adhering to HIPAA policies. Perform general office duties and cleaning as assigned. This role supports EyeCare Partners' mission to enhance vision across over 650 practice locations, requiring proficiency in Microsoft Office and a professional attitude toward patient care.
Required Qualifications
- High school diploma or GED
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
- Must be able to provide proof of identity and right to work in the United States
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Must be able to lift, carry, push, and pull items up to 25 lbs
- Strong fine motor skills and full use of hands
- Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus
- Ability to walk 75% of the time
- Ability to sit 50% of the time
- Ability to stand 50% of the time
- Ability to bend, stoop, and reach 25–50% of the time
- Ability to grasp, write/typing, and use technology
- Ability to adjust focus 100% of the time
- Ability to drive occasionally
- Ability to climb occasionally
- Favorable result on background check as required by state
Desired Qualifications
- Previous medical office experience
- Previous ophthalmic experience
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