Front Office Specialist
On-siteRoanoke Rapids, North Carolina, United States
Roanoke Rapids, North Carolina, United StatesOn-siteFull TimeHigh School Or EquivalentHealthcareLarge
Full TimeHigh School Or EquivalentLargeHealthcare
Job Summary
Greet patients promptly, answer phones, and manage office flow to ensure smooth check-in and check-out experiences. Double-check insurance authorizations, collect payments, and complete daily reconciliations while maintaining accurate patient flow sheets. Provide exceptional customer service in person or via phone, ensuring courteous interactions from arrival to departure. Perform assigned general office duties and cleaning tasks as directed by the manager. This role supports EyeCare Partners' Total Patient Experience, requiring proficiency in Microsoft Office and adherence to HIPAA policies.
Required Qualifications
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
- Must be able to provide proof of identity and right to work in the United States
- Favorable result on background check as required by state
- High school diploma or GED required
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Employees must be able to lift, carry, push, and pull items up to 25 lbs
- Strong fine motor skills and full use of hands are essential
- Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time
- Occasional driving or climbing may also be necessary
Desired Qualifications
- Previous medical office experience preferred
- Previous ophthalmic experience strongly preferred
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