Front Office Spec-Patient Access
On-siteSpringboro, Ohio, United States
Job Summary
Answer incoming telephone calls, greet and register patients, and file charts while serving as the primary point of contact for the office. Manage check-out functions by reviewing encounter forms, collecting co-payments, and scheduling follow-up appointments, then complete day-end reconciliation duties. Maintain confidentiality and exercise patience and tact when communicating with staff, ancillary departments, and the public. Requires a high school diploma, front office experience, and computer literacy in word processing and email. Preferred qualifications include one year in a medical setting, electronic medical records proficiency, and medical terminology knowledge. This role supports Kettering Health's mission to promote and restore health across southwest Ohio.
Required Qualifications
- High School Diploma or equivalent
- Previous front office experience or background in general office work
- Ability to maintain confidentiality/discretion
- Must be patient, courteous, and tactful
- Ability to communicate and relate well with office staff, ancillary departments and the public
- Ability to follow direction, accept orders and perform repetitive tasks
- Computer literate in use of word processing and email
Desired Qualifications
- 1-year experience in a medical/physician office setting preferred
- Experience in electronic medical records preferred
- Knowledge of medical terminology preferred
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