FRONT OFFICE SHIFT MANAGER
On-site · Mount Pocono, Pennsylvania, United States
Job Summary
Oversees the operation of Front Desk, Bell Station, Doorman, Business Center and Concierge Desk during assigned shifts; coordinates with Guest Reservations/Marketing to achieve occupancy and ADR goals, assigns and inspects rooms, and ensures service quality. Provides coverage for housekeeping, valet and Guest Services/Reservations during overnight hours, trains and schedules staff, manages payroll and departmental expenses, handles guest concerns with timely service recovery, communicates staffing and operational updates, and ensures adherence to policies and budget while maintaining a safe, courteous guest experience.
Required Qualifications
- High School Diploma or equivalent
- 1-3 years of Hospitality/Front Office supervisory experience
- Proficient computer/PC skills, including Microsoft Office
- Excellent customer service, organizational, communication and multi-tasking skills
- Strong interpersonal, motivational and leadership qualities
- Flexible to work any scheduled shifts and/or days, including weekends and holidays
- Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary
- Must be able to obtain and maintain Gaming License as required by the Pennsylvania Gaming Control Board
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