Front Office Shift Leader
On-siteAthens, Attica, Greece
Job Summary
Be part of the Conrad Athens The Ilisian and lead the front office during your shift to ensure exceptional guest experiences. You will supervise the front office team, handle guest inquiries and complaints with professionalism, coordinate with Guest Relations and Housekeeping for arrivals and departures, train new staff, and uphold Hilton’s LQA and Forbes standards. Proficient use of Opera PMS, OnQ, and internal communications is required. You will deliver shift briefings, manage daily reporting, and personally welcome VIPs and Hilton Honors Elite guests, ensuring preferences and benefits are delivered flawlessly. The role emphasizes leadership, guest service excellence, cross-department collaboration, and maintaining high service standards in a luxury hotel environment.
Required Qualifications
- Minimum of 2 years of experience in a supervisory or leadership role within a luxury hotel.
- A degree in hospitality management or a related field is preferred.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.