Front Office Representative (PRN)

Front Office Representative role in a medical clinic sought to provide outstanding customer service and support efficient front office operations. Responsibilities include greeting and checking in patients, collecting and verifying demographics and insurance information, scheduling appointments, confirming insurance eligibility, referrals, and authorizations, collecting copays and balances, answering basic billing questions, scanning documents, communicating delays, and maintaining HIPAA-compliant, confidential workspace. Requires strong communication and customer service skills, knowledge of insurance processes and medical terminology, ability to handle sensitive situations with professionalism, and bilingual English/Spanish is strongly preferred.