Front Office Representative-Primary Care

Coordinate and manage physician clinic schedules, including prep day verification of insurance, outstanding liabilities, and medical records. Welcome patients by phone or in person, explain services and billing procedures, and manage check-in/check-out functions while verifying demographics and scanning insurance cards. Answer all incoming calls within three rings, route them to appropriate staff, and collect co-pays, deposits, or deductibles prior to provider visits. Make reminder calls for appointments, follow up on no-shows, pull faxes, and communicate patient complaints to the practice manager. Ensure smooth patient flow and cut down on waiting time through daily schedule reviews.