Front Office Representative II
$47,840–$62,192 year
On-siteWhittier, California, United States
Job Summary
Coordinate front office efficiency by performing procedures for routine patient encounters and troubleshooting issues with patients, family members, and staff. Manage telephone communications and utilize practice management systems, electronic health records, and Microsoft Office tools. Apply knowledge of ICD-9 CM and CPT coding systems alongside medical terminology and insurance procedures. Maintain composure while balancing multiple priorities in a fast-paced environment. Requires high school diploma, 40 wpm typing speed, and bilingual Spanish skills preferred. Join PIH Health, a nonprofit regional network recognized for excellence in patient care and healthcare technology.
Required Qualifications
- Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute
- Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems)
- Demonstrates good telephone management skills
- Knowledge of ICD-9 CM and CPT coding systems
- Good organizational skills
- Ability to identify and solve problems
- Demonstrates good communication skills, bilingual helpful
- Formal training will be indicated by a high school diploma or equivalent
- Must have knowledge of insurance, HMO procedures and medical terminology
- Experience with ICD-9 CM and CPT coding systems
- Ability to maintain composure & balance multiple priorities in a fast-paced environment
Desired Qualifications
- Minimum 2 years front office & medical billing experience in a lead position
- Bilingual- Spanish speaking
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