Front Office Representative I

Greet patients warmly and professionally while managing check-ins, check-outs, and appointment scheduling using the Phreesia and Athena EMR systems. Collect and verify insurance information, co-pays, and balances, then answer incoming calls and direct messages appropriately. Coordinate rescheduling, cancellations, and no-show follow-ups while maintaining front office cleanliness and adhering to HIPAA regulations. Provide general administrative support to the office team. This entry-level role requires excellent communication and organizational skills with basic computer proficiency, with 1+ years of customer-facing experience preferred. Join Catalyst Physician Group, a physician-led organization operating 21 locations in North Texas, to help redefine primary care by putting patients at the center of everything we do.