Front Office Representative

Front Office Representative responsibilities include promptly greeting patients, verifying and collecting demographic and insurance information, and reviewing authorizations/referrals for appointments. The role entails identifying and collecting co-payments and balances, explaining financial requirements, evaluating patient financial status, and scheduling follow-ups while maintaining accurate insurance verification and patient records. The position requires confidentiality, strong communication with physicians and the public, and adherence to front office SOPs, with emphasis on generating accurate patient information, updating paperwork, and handling payments in a clinical outpatient setting. Bilingual English/Spanish is strongly preferred, and experience with insurance processes and billing is beneficial.