Front Office Representative
On-site · Bloomington, Minnesota, United States
Job Summary
The Front Office Representative is responsible for providing superior guest service in a fast-paced hotel environment, ensuring 100% guest satisfaction. This role includes greeting guests, processing hotel registrations and transactions, handling guest compliments and complaints, and upselling hotel amenities. The candidate must have strong customer service skills, excellent communication abilities, and be capable of working a flexible schedule. Previous hotel experience and proficiency in Opera are preferred.
Required Qualifications
- Strong customer service experience required
- Ability to maintain a positive and professional attitude
- Excellent communication skills
- Ability to work flexible schedule, including morning, afternoons, nights and weekends
- Must possess a strong team spirit
Desired Qualifications
- Previous hotel experience preferred
- Solid computer skills
- Opera experience preferred
Additional Requirements
- Drug-free location
- Pre-employment drug tests required
- Background checks required before employment begins
- Must present documents verifying identity and legal authorization to work in the United States
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