Front Office Representative
On-site · Gilbert, Arizona, United States
Job Summary
Front Office Representative in Banner Medical Group’s Gilbert clinic responsible for coordinating patient flow and delivering a great patient experience. Responsibilities include registration/check-in, verifying insurance benefits, obtaining necessary signatures, scheduling appointments, determining patient liability, explaining financial policies and payment options, posting payments/charges, balancing cash, preparing deposits, and handling patient records and communications with care teams. Requires data entry, insurance validation, and ability to work in a fast-paced clinic environment with strong interpersonal and communication skills.
Required Qualifications
- High school diploma or GED or equivalent
- knowledge of patient financial services, financial/collections or insurance processes typically acquired over one or more years of work experience
- ability to manage multiple tasks simultaneously with minimal supervision
- strong interpersonal, oral, and written communication skills
- proficiency with common office software (word processing, spreadsheet, database)
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