Front Office Representative
On-site · Gilbert, Arizona, United States
Job Summary
Front Office/PFS Representative serves as the first point of contact at the front desk, handling registration/check-in, verifying insurance benefits and authorizations, collecting patient liability, posting payments, scheduling appointments, and providing financial guidance to maximize reimbursement. The role requires data entry, communication with patients and payors, and maintaining compliance with policies. Experience in patient financial services and office software proficiency are preferred; strong interpersonal and organizational skills are essential to ensure a smooth patient flow and positive patient experiences within Banner Medical Group. The position is based in Gilbert, AZ (3493 S Mercy Rd, Bldg 15) with a typical Monday–Friday daytime schedule.
Required Qualifications
- High school diploma/GED or equivalent working knowledge
- Knowledge of patient financial services, financial, collecting services or insurance industry processes
- Ability to manage multiple tasks simultaneously with minimal supervision
- Strong interpersonal, oral, and written communication skills
- Proficiency with common office software (word processing, spreadsheets, databases)
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