Front Office Representative (68627)
On-siteConyers, Georgia, United States
Job Summary
Greets patients and visitors, provides instructions, and ensures patient information is accurate by updating profiles and scanning documents in Greenway. Collects co-payments and outstanding balances, manages patient monies, and closes batches at end of day. Generates fee tickets, assembles patient charts, and obtains referrals as required by managed care plans. Monitors schedules, organizes patient flow, and communicates no shows to the scheduling area. Maintains a clean waiting area, coordinates patient movement, and responds to emails, voicemails, and patient calls. Abides by HIPAA compliance, participates in staff meetings and marketing activities, and cross-trains on phone triage, scheduling, pre-certification, or medical records as directed by the Practice Manager.
Required Qualifications
- High School Diploma or GED
- 2-3 years of specialty clinic experience
- Front Desk representative must be computer literate
- ability to operate Greenway
- ability to operate multiple Microsoft Practice applications
- ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- professional outgoing warm and helpful attitude
- compassion for dealing with people who are ill and need help
- ability to plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
- ability to work under pressure
- ability to assess, respond, and communicate issues in a timely manner
- ability to communicate clearly with patients and coworkers through the telephone, email, and in-person
- ability to interpret and apply clinical and non-clinical policies and procedures
- Must be able to sit and stand associated with a normal Practice environment
- Must be able to travel as business needs dictate
- Must pass a pre-employment drug screening
Desired Qualifications
- Certified Medical Assistant
- gastroenterology experience
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