Front Office Representative
On-siteMesa, Arizona, United States
Job Summary
Register patients by collecting and verifying demographic and insurance information, obtain signed registration sheets, and manage payments including making change and issuing receipts. Handle inquiries regarding accepted insurances, office hours, services, exam fees, and doctor information while managing no-show appointments and maintaining patient confidentiality. Distribute medical record releases, photocopy documents, and log records as appropriate while cooperating with staff and physicians on patient matters. Maintain regular attendance and punctuality while performing other duties as assigned in a fast-paced environment.
Required Qualifications
- High school diploma or GED
- Minimum of three years of work experience, preferably in a medical office setting
- Strong alphabetization and spelling skills
- Ability to multi-task and remain flexible in a fast-paced environment
- Excellent telephone skills and customer service abilities
- Strong time management and organizational skills with attention to detail
- Experience with scheduling and knowledge of insurance, copy, and referral procedures
- Proficient in operating computer, word processing software, fax machines, and copier machines
- Must be able to communicate via the telephone, view, and type computer data
- Must have manual dexterity to file
- Must be able to work in a fast-paced, highly stressful environment with challenging encounters
- Must maintain regular attendance and punctuality
Desired Qualifications
- Professionalism with a quality-focused mindset
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