Front Office Receptionist - Westerville, OH

Greet patients and visitors in person or by telephone, answering inquiries and referring callers as needed. Note patient arrivals in the Practice Management System, identify individuals by name and date of birth, and create new accounts when necessary. Prepare patient paperwork, schedule appointments via phone or in person, and call "No Show" appointments to reschedule while updating the EMR. Verify insurance eligibility, identify payer sources, check for prior authorization requirements, and collect copays and balances. Maintain the reception area, protect patient confidentiality, and respond to emergency situations with sound judgment. Follow established policies and procedures to optimize provider time and treatment room utilization.