Front Office Receptionist- Pelican Shores Estate
On-site · Leopold, Victoria, Australia
Job Summary
Front Office Receptionist role at Pelican Shores Estate (Casual, Leopold, Victoria). As the first contact for residents, visitors, contractors and prospective residents, you will deliver exceptional customer service and administrative support in an over-50s community, handling enquiries with warmth and professionalism. You will work independently and as part of a small team, using Microsoft Office (Word, Excel, Outlook) and other business software. The role requires strong verbal and written communication, empathy and patience for an elderly demographic, cash handling and payment processing, excellent organisation and time management, and availability for mid-week and Friday shifts. Immediate availability is highly regarded, with the opportunity to contribute to a welcoming waterfront community and receive ongoing training and development.
Required Qualifications
- Previous experience in a reception, administration, customer service, retirement living, or similar role
- Exceptional customer service skills with a warm, professional, and approachable manner for the older demographic
- Strong communication skills, both verbal and written
- Demonstrated ability to work independently and as part of a small team
- High level of computer literacy, including proficiency in the Microsoft Office Suite (Word, Excel, Outlook) and other business software programs
- Excellent organisational and time management skills with the ability to manage multiple tasks
- Cash handling and payment processing experience
- Professional presentation and a positive attitude
- The ability to confidently engage with and provide outstanding service to an elderly demographic
- A willingness to undertake a variety of administrative and customer service duties as required
- Availability to work mid-week and Friday shifts, with flexibility to cover additional shifts when required
- Immediate availability will be highly regarded
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