Front Office Receptionist - Okemos MI

Greet patients and visitors in person or by telephone, answering inquiries and referring them as needed. Note patient arrivals in the Practice Management System, identify individuals by name and date of birth, and create new accounts when necessary. Prepare paperwork prior to appointments, schedule patients in person or by phone, and manage "No Show" rescheduling while maintaining accurate EMR records. Verify insurance eligibility, identify payer sources, check prior authorization requirements, and collect copays or balances at check-in/out. Maintain a clean reception area, protect patient confidentiality, and respond promptly to emergency situations using sound judgment. Support the clinic's social media presence by gathering content and assisting with community engagement efforts.