Front Office Opportunities | Oaks Cypress Lakes Resort
On-siteMaitland, New South Wales, Australia
EXPIREDMaitland, New South Wales, AustraliaOn-siteFull TimeMid LevelHospitalityEnterprise
Full TimeMid LevelEnterpriseHospitality
Job Summary
Deliver exceptional guest service by managing check-ins, check-outs, reservations, and general enquiries while handling requests and resolving concerns professionally. Process payments, maintain accurate guest records, and support daily front office operations to ensure a seamless experience. Complete end-of-day procedures, overnight auditing, and property safety checks during night shifts. Lead, coach, and support the team to maintain brand standards and operational procedures. Work a rotating roster including weekends, public holidays, and overnight shifts.
Required Qualifications
- Flexibility to work a rotating roster, including weekends, public holidays, and overnight shifts where applicable
- Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand
Desired Qualifications
- Previous experience in a hotel, resort, or customer service environment (preferred)
- Experience using a Property Management System (PMS) is highly regarded
- Exceptional communication and interpersonal skills
- A genuine passion for delivering outstanding guest experiences
- Strong organisational skills with the ability to multitask in a fast-paced environment
- Ability to work collaboratively within a team
- For Front Office Supervisor roles, previous experience leading or supervising a Front Office team is preferred
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