Front Office Opportunities | Oaks Cypress Lakes Resort
On-siteSingleton, New South Wales, Australia
Job Summary
Deliver exceptional customer service by managing guest check-ins, check-outs, reservations, and general enquiries while handling requests and resolving concerns. Process payments, maintain accurate guest records, and complete end-of-day procedures and overnight auditing. Support daily Front Office operations to ensure seamless guest experiences, uphold brand standards, and maintain property safety during night shifts. For Supervisor roles, lead, coach, and support the team to deliver service excellence. Work a rotating roster including weekends, public holidays, and overnight shifts within Minor Hotels' Oaks Cypress Lakes Resort in the Hunter Valley.
Required Qualifications
- Flexibility to work a rotating roster, including weekends, public holidays, and overnight shifts where applicable
- Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand
Desired Qualifications
- Previous experience in a hotel, resort, or customer service environment (preferred)
- Experience using a Property Management System (PMS) is highly regarded
- Exceptional communication and interpersonal skills
- A genuine passion for delivering outstanding guest experiences
- Strong organisational skills with the ability to multitask in a fast-paced environment
- Ability to work collaboratively within a team
- For Front Office Supervisor roles, previous experience leading or supervising a Front Office team is preferred
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