Front Office Opportunities | Oaks Cypress Lakes Resort
On-siteCessnock, New South Wales, Australia
Job Summary
Deliver exceptional guest service by managing check-ins, check-outs, reservations, and general enquiries while handling requests and resolving concerns professionally. Process payments, maintain accurate guest records, and complete end-of-day procedures and overnight auditing to ensure property safety. Support daily front office operations to maintain seamless guest experiences and consistently uphold brand standards and operational procedures. Rotate shifts including weekends, public holidays, and overnight duties. Prior experience in a hotel or customer service environment, familiarity with Property Management Systems, and strong communication skills are preferred. Join Minor Hotels in the Hunter Valley to grow your career within a global organization dedicated to outstanding guest experiences.
Required Qualifications
- Flexibility to work a rotating roster, including weekends, public holidays, and overnight shifts where applicable
- Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand
Desired Qualifications
- Previous experience in a hotel, resort, or customer service environment (preferred)
- Experience using a Property Management System (PMS) is highly regarded
- Exceptional communication and interpersonal skills
- A genuine passion for delivering outstanding guest experiences
- Strong organisational skills with the ability to multitask in a fast-paced environment
- Ability to work collaboratively within a team
- For Front Office Supervisor roles, previous experience leading or supervising a Front Office team is preferred
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