Front Office Manager - Trastevere Roma | UNA ESPERIENZE

Supervise front office operations, manage guest satisfaction metrics, and handle platform complaints by proposing immediate solutions. Maximize occupancy through up-selling and cross-selling initiatives while establishing team objectives and scheduling shifts to meet daily operational needs. Monitor staff performance, conduct training sessions, and ensure all team members possess updated knowledge of hotel products, pricing, and local context. Foster inter-departmental communication and resolve performance issues in line with company policies. This role supports the broader goal of creating exceptional guest experiences and driving loyalty within UNA Italian Hospitality's 59-property network.