Front Office Manager
$70,000–$80,000 year
On-site · Saddle Brook, New Jersey, United States
Job Summary
Front Office Manager responsible for day-to-day and long-term operations of guest reception, reservations, and telephone services, ensuring high guest satisfaction and operational efficiency. Works with General Manager and hotel leadership to maintain revenue, expense, and quality targets; oversees check-in/check-out, billing accuracy, credit control, room allocation, and front-of-house cleanliness. Leads front office staff, provides training and development, ensures effective interdepartmental communication (reservations, housekeeping, and other teams), and analyzes financial data to support budgeting and forecasting. Requires 3+ years of hotel front office management experience, strong leadership, and proficiency with property management systems.
Required Qualifications
- 3+ years of front office management experience in a hotel environment
- strong leadership and supervisory skills
- proficiency in property management systems and financial reporting
- excellent communication skills (verbal and written)
- ability to analyze budgets, forecasts, and revenue reports
- ability to resolve guest complaints professionally and promptly
- knowledge of hotel check-in/check-out procedures, billing, and room inventory management
- flexibility to work evenings, weekends, and holidays
- experience overseeing guest services, reservations, and telephone operations
- commitment to equal employment opportunity policies
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