Front Office Manager

Job Summary

Required Qualifications

• •High School diploma or equivalent
• •Minimum two years previous experience as a front desk supervisor
• •Minimum of four years front office experience in hotel work
• •Must have total understanding of all hotel front office procedures
• •Requires working knowledge of guest services and hotel services, policies or operations
• •Must have high school graduate level mathematical aptitude
• •Must have past experience in dealing directly with the public
• •Must have acquired general knowledge of basic customer service skills
• •Must be fluent in oral and written English
• •Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• •Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
• •Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
• •Ability to read written forms of communication and monochrome computer screen
• •Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
• •Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
• •90% of shift is standing
• •Bending/kneeling - repeated bending and kneeling required while filing
• •Mobility - must be able to reach all areas of hotel to assist clients
• •Occasional standing
• •Occasional carrying and lifting of files and office items up to 25 lbs