Front Office Manager - Renaissance Boston Patriot Place Hotel
$67,000–$70,000 year
On-siteFoxborough, Massachusetts, United States
Job Summary
Manage day-to-day operations of the Front Office and Night Audit teams to ensure associates adhere to brand standards and consistently meet guest expectations. Recruit, interview, and hire associates while developing specific departmental goals and driving engagement initiatives. Supervise staffing levels, monitor performance through coaching and mentoring, and manage inventory, uniforms, and budgets including payroll and operating statements. Greet VIPs, arrange special services, and proactively address guest issues while ensuring compliance with policies and laws. Review daily reports from the Night Audit to resolve concerns and coach the team on occupancy, rates, and controllable expenses.
Required Qualifications
- At least one year Hotel Front Desk supervisory experience
- Must be willing to work varied hours including nights, weekends, and holidays
Desired Qualifications
- Two year college degree or equivalent Hospitality experience preferred
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
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