Front Office Manager--Physical Therapy
HybridChicago, Illinois, United States or St. Charles, Illinois, United States
Job Summary
Oversee daily administrative operations for six outpatient physical therapy clinics, including validating contractual adjustments, auditing processed claims for accuracy, and allocating new accounts from EPIC workqueues. Lead a support staff team by managing task assignments, reviewing end-of-day and end-of-week reports, and providing corrective coaching on claim handling procedures. Drive denial trending and root cause analysis to resolve systemic issues while ensuring all activities comply with HIPAA, payer rules, and internal SOPs. Prepare daily, weekly, and monthly reports on claim status, denial trends, and AR performance to track KPIs such as first-pass resolution rates. Requires 3–5 years in orthopedic claims management with advanced EPIC and Excel skills. Join Genesis Orthopedics & Sports Medicine to help revolutionize healthcare by making top-tier orthopedic care accessible to everyone.
Required Qualifications
- 3–5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims
- Proven experience managing or leading a claims or AR team in a healthcare setting
- Hands-on experience with EPIC system
- Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, CARC/RARC codes, and payer-specific denial handling
- Advanced Excel skills (pivot tables, lookups, trend tracking)
- Exceptional attention to detail and strong problem-solving abilities
- Excellent communication skills and ability to work cross-functionally with billing, coding, and management teams
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