Front Office Manager- Newly Opened Hotel!
On-siteBelgrade, Montana, United States
Job Summary
Oversee front desk operations including check-in/check-out, telephone procedures, and system use while maintaining guest service as the driving philosophy. Train, motivate, and empower front desk staff to deliver responsive assistance, acting as Manager on Duty to support hotel-wide operations. Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists. Produce accurate financial reports, manage HR functions for recruiting and retention, and ensure compliance with personnel policies, labor regulations, and health and safety codes. Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules. Mentor management talent within the front office team.
Required Qualifications
- Proven leadership experience in hotel front office or guest services management
- Strong customer service philosophy and ability to foster a guest-first culture
- Knowledge of revenue management, financial reporting, and hotel operations
- Excellent communication, training, and problem-solving skills
- Familiarity with HR best practices and compliance standards
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