Front Office Manager
On-siteWuhan, Hubei, China
EXPIREDWuhan, Hubei, ChinaOn-siteFull TimeHigh School Or EquivalentHospitality ServicesEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality Services
Job Summary
Manage day-to-day front office operations, including Bell/Door Staff, Switchboard, and Guest Services, ensuring efficient check-in and check-out processes. Supervise staffing levels, handle guest complaints and disputes, and resolve conflicts to maximize departmental financial performance. Lead the Front Desk team by establishing goals, providing coaching, and maintaining open communication to drive continuous improvement. Perform duties at the Front Desk as necessary, run shifts when required, and ensure compliance with all policies and procedures.
Required Qualifications
- High school diploma or GED
- 2 years experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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