Front Office Manager

Front Office Manager is responsible for the daily operation of the front desk and guest-facing arrival/departure functions at City Express by Marriott. The role leads the front office team to uphold Marriott brand standards, drive Bonvoy enrollments, maintain guest satisfaction scores, and manage room inventory in coordination with revenue management. The ideal candidate brings Marriott-branded hotel experience and is comfortable operating in a bilingual English/Spanish guest and team environment. Key duties include overseeing check-in/check-out, reservations, guest requests, room assignments, night audit, supervising front desk staff, ensuring compliance with brand standards, operating Marriott systems (MARSHA, FOSSE/Opera Cloud, Empower GXP, MGS, mLearning, Bonvoy platforms), driving Bonvoy enrollment goals, responding to guest feedback, coordinating with Housekeeping and Engineering, managing front office budget, supporting revenue decisions, ensuring PCI compliance, and leading pre-shift huddles and MOD shifts, while adhering to regulatory requirements and emergency preparedness. Relocation details are provided as part of benefits and a fully in-person schedule is expected.