Front Office Manager

Recruit, train, and schedule front office personnel while overseeing the Property Management System, online booking engines, and rate management coordination. Direct concierge functions, manage the Night Audit process, and prepare daily food and beverage income audits and deposits. Ensure guest satisfaction across all touch points, process invoices, count house banks, and oversee gift certificates and comps. Cover Manager on Duty and front desk shifts as needed, preparing daily and weekly reports while maintaining proper record storage. This role supports the Rooms Division under the General Manager, requiring versatility to handle varied schedules based on business needs.