Front Office Manager
On-site · Largo, Maryland, United States
Job Summary
Front Office Manager at Kana Hotel Group oversees the Front Office department, manages and monitors activities of all employees, schedules Guest Services staff to meet occupancy and labor standards, and acts as manager on duty. Responsible for applicant screening and initial interviews, training and development, maintaining a high-quality service environment, handling guest complaints, and coordinating with other departments (e.g., Housekeeping). Develops short- and long-term financial and operational plans for guest services, participates in annual hotel budgeting, drives revenue and occupancy through up-selling and favorable service delivery, and ensures effective communication of daily activities and VIP/group arrivals. Requires hospitality experience, supervisory capability, strong customer service skills, cash and credit card procedures knowledge, attention to detail, and familiarity with hotel operations and local area information. Includes opportunities for growth within the company and a comprehensive benefits package.
Required Qualifications
- Associates Degree in Hospitality preferred
- 1-3 years’ experience in hospitality required
- Supervisory experience preferred
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Knowledge of hotel layout, amenities, procedures & organization
- Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
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