Front Office Manager
On-siteRegina, Saskatchewan, Canada
Job Summary
Direct and control Front Office, Guest Activities, and team operations while ensuring adherence to brand standards and policies. Manage staffing, payroll, and training; maintain reservations systems including Yield and Property Management Systems. Assist with financial planning, marketing, sales execution, and monitoring guest satisfaction and financial reports to drive revenue and occupancy. Handle guest complaints, oversee emergency procedures and safety compliance, and champion accounts receivable functions. Fulfill Manager On Duty and Ambassador shifts. Support the General Manager during absences and establish cross-departmental relationships to maximize cooperation and productivity.
Required Qualifications
- Proven track record in revenue management, exceeding market share and sales targets
- Must be a results oriented, hands-on leader with high ethics, personal accountability
- Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives
- Experience with Choice Advantage Property Management System preferred, but will train successful candidate
Desired Qualifications
- Detail oriented
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