Front Office Manager
$57,000–$65,000 year
On-siteWindsor Locks, Connecticut, United States
Job Summary
Oversee hiring, training, coaching, and scheduling for the front office team while managing supply ordering, inventory, and budget adherence for front desk, market, and F&B breakfast. Proactively build relationships with long-term and repeat guests to develop loyalty, resolve issues to satisfaction, and ensure all checklists and procedures are followed. Handle continuous requests in a fast-paced environment by coordinating with departments, manage processes including advance deposits, tax reconciliation, and accounts receivable, and post/reconcile charges. Perform displacement coverage as needed and attend required meetings and trainings. Available to cover all three shifts and work long hours as necessary.
Required Qualifications
- Minimum of 2 years in similar hotel front office leadership role
- The ability to demonstrate exceptional Customer Service Skills
- Must be proficient in Windows and Microsoft Office
- Able to work long hours as sometimes required
- Available to cover all 3 shifts as necessary
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high standards of personal appearance and grooming, which include wearing nametags
- Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
Desired Qualifications
- Hilton brand experince highly preferred
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