Front Office Manager - Hotel Savoy
On-site · Kansas City, Missouri, United States
Job Summary
Front Office Manager for The Savoy oversees the daily operation of the Front Desk, drives guest satisfaction, maximizes room revenue and occupancy, and leads Front Office staff while upholding Hilton and hotel service standards. The role includes coaching and developing Front Desk personnel, conducting interviews and performance appraisals, ensuring brand compliance, managing payroll and scheduling, maximizing revenue through rate and occupancy management, and coordinating front-office operations and guest services in a high-volume, luxury-hospitality environment.
Required Qualifications
- At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3+ years of related experience; or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Proficient in Windows operating systems, company-approved spreadsheets and word processing
- Valid driver’s license from the applicable state
- Ability to communicate clearly
- Ability to evaluate and select among actions quickly and accurately
- Ability to work well under stress
- Ability to maintain composure and objectivity under pressure
- Ability to assimilate complex information from disparate sources
- Ability to listen, understand, and clarify concerns of coworkers and guests
- Ability to work with and understand financial information and basic arithmetic functions
- Be familiar with hospitality terms and standard operating procedures
- Manage payroll and scheduling processes
- Ensure compliance with brand and company training and SOPs
- Conduct interviews and performance appraisals
- Provide training and development for Front Desk staff
- Maximize room revenue and occupancy through daily status reviews
- Maintain front office SOPs and cash handling procedures
- Participate in monthly team meetings and other management duties
- Operate Front Office computer systems and related software
- Greet and assist guests following SOPs
- Coordinate emergency procedures and maintain filing/documentation
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