Hampton Inn Suites Kansas City Downtown Crossroads logo
Hampton Inn Suites Kansas City Downtown Crossroads1 week ago

Front Office Manager

On-site · Kansas City, Missouri, United States

Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise

Job Summary

Lead the daily front desk operations at a Hampton Inn & Suites, empowering front desk staff to deliver superior guest check-in/check-out experiences; train, coach, and mentor staff; implement processes to exceed guest satisfaction; manage financial controls and timely reporting; ensure policy compliance and staff development aligned with PEACH values.

Required Qualifications

  • Familiarity with hotel operations including check-in/check-out procedures
  • room allocations
  • billing processes
  • general hotel policies
  • 1-2 years of customer service leadership preferred
  • Exceptional verbal and written communication skills
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Hampton Inn Suites Kansas City Downtown Crossroads

Front Office Manager

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