Front Office Manager
On-site · Kansas City, Missouri, United States
Kansas City, Missouri, United StatesOn-siteFull TimeMid LevelNot SpecifiedEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Job Summary
Lead the daily front desk operations at a Hampton Inn & Suites, empowering front desk staff to deliver superior guest check-in/check-out experiences; train, coach, and mentor staff; implement processes to exceed guest satisfaction; manage financial controls and timely reporting; ensure policy compliance and staff development aligned with PEACH values.
Required Qualifications
- Familiarity with hotel operations including check-in/check-out procedures
- room allocations
- billing processes
- general hotel policies
- 1-2 years of customer service leadership preferred
- Exceptional verbal and written communication skills
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